Returns & exchanges
Changed your mind? No problem.
You have 30 days from purchase. Start your return from your orders under “Initiate Return”.
What we accept
- Item is unworn, unwashed, and unaltered with original tags and packaging.
- Returned within 30 days of purchase.
- Not a final sale item. These end in $x.90 and are not eligible.
- Purchased with a discount of 15% or less. Sparks 30% discount orders are still eligible.
- Not purchased using store credit.
How it works
- 01Initiate your return at account.vivreactivewear.com/orders. Follow the steps in the approval email once submitted.
- 02Return shipping is on you. Keep your tracking number.
- 03A $10 restock fee applies if you're returning an exchanged item, or if the return is sent back more than 2 weeks after approval.
- 04Store credit is issued for the amount you paid. Use it on any future order, free shipping included.
- 05Sparks or discount codes used on your order are not refunded if you return it later.
- 06No cash refunds, store credit only.
Exchanges
Singapore & Malaysia only
In your return note, tell us what you want instead (e.g. “Surge, black, size 4”). We'll check stock when your return arrives — we can't reserve items in advance. If the item is available we'll swap it out; if not, we'll issue store credit instead.
Everything else
- Defective or wrong item
- Check your order when it arrives. If something's off, tap the chat bubble at the bottom right and Vivre Assist will get it sorted — have your order number and a photo ready.
- Logo peel
- Not a dealbreaker. Reach out with your order number, item, and a photo. We'll sort you out with a $10 store credit.
- Gift cards
- Gift cards cannot be returned or exchanged.