Vivre Assist · FAQs
Meet your shopping BFF.
That chat bubble in the bottom right corner is no longer just a FAQ bot. Relaunched April 2026, Vivre Assist is a proper AI shopping assistant that actually knows your account.
Ask it anything
Tap a question to start
For your orders, Sparks and address, log in first so Vivre Assist knows it's you.
What it can do
- Sizing help, for real. Tell Vivre Assist your usual size and what you're looking at, and it'll guide you properly.
- Track your order and get delivery estimates right in the chat.
- Apply discount codes, check your membership perks, and see your points balance.
- Edit your order before it ships — update your address or remove an item.
- Birthday discounts sorted automatically. No more DMing us for a code.
Tap the bubble and say hi. It's live, it's fast, and it's got you.
Your account, upgraded
We upgraded the whole experience. Faster site, cleaner flow, and a bunch of new stuff to make shopping with us way easier.
Your online account now shows your full order history going back to December 2020. Gift cards, discount codes, referrals — all your orders in one place, in your Momentum Hub.